Support

A system without great support isn't much of a system! We provide you with options you need to insure that you'll get up and running fast, and stay running smooth for many years ahead.

Immediate Solutions!

• If you're new to Simple Accounting start here for answers to the most asked about issues.
• Find solutions to common problems by  searching our On-Line Troubleshooting Guide!
• Search using our latest On-Line Help (Password protected. Registered users only!)
• Or use our Contact Form for a fast response to your question.

More Resources

Get supplemental documentation in PDF format!

Download the latest updates, patches and technical support documents for all the products we sell!

Learn how you can become a true Forms Expert with  On Site Training from our dedicated instructors!

Find even more info by reading back issues of News From The Suntower™

Check out our Movie Tutorials for step by step procedures!

Paid Support Options

But you also want a variety of price/availability options. So we provide several ways to get the help you need:

• Voice: (206)-878-0578 Monday through Friday, 8 a.m. to 6 p.m. or Saturday 10 a.m. to 3 p.m. PST. There is no charge for routine calls under three minutes in length. Longer calls are billed to your RSS support subscription.
• Fax: (206)-878-0148. There is no charge for a fax back response to most questions.
• Remote Support Service™: Subscribe to our yearly RSS service contract(including a free copy of award-winning Close-Up™ communications software). This service allows us to actually run your software on your machine, from our offices, via remote control. This is by far the best way to support SAFE. It allows us to handle problems first hand. We can provide on-line training sessions and solve tough problems fast. You won't use RSS often, but when you do, it's good to know you have it! We feel very strongly about this service, and evidently so do our customers: ninety five percent of our subscribers renew RSS year after year!