Ask Tech Support!

A system without great support isn't much of a system! We provide you with options you need to insure that you'll get up and running fast, and stay running smooth for many years ahead..
Trouble ShootingFind solutions to common problems by  searching our On-Line Troubleshooting Guide! Search using
our latest On-Line Help
(Password protected.
Registered users only!)

E-Mail Technical Support. You will receive a fast response to your question.

Trouble ShootingGet supplemental
documentation
in PDF format!
Download the latest updates, patches and technical support documents for all the products we sell! mortar.gif (1951 bytes)Learn how you can become a true Forms Expert with  On Site Training from our dedicated instructors!

Access News From The Suntower(tm)Find even more info by
reading back  issues of
News From The Suntower™

Access News From The Suntower(tm)Check out our
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step by step procedures!

Quality People + Quality Options = Quality Support!
What do you want from tech support? Answers. Fast. If you need to communicate, you want the person you reach to know what they are talking about. That is why everyone at Suntower Systems knows Simple Accounting. Inside and out. There is no such thing as a 'junior tech' here.

But you also want a variety of price/availability options. So we provide several ways to get the help you need:

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Voice: (206)-878-0578 Monday through Friday, 8 a.m. to 6 p.m. or Saturday 10 a.m. to 3 p.m. PST. There is no charge for routine calls under three minutes in length. Longer calls are billed to your RSS support subscription.
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Fax: (206)-878-0148. There is no charge for a fax back response to most questions.

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Remote Support Service™: Subscribe to our yearly RSS service contract (including a free copy of award-winning Close-Up™ communications software). This service allows us to actually run your software on your machine, from our offices, via remote control. This is by far the best way to support SAFE. It allows us to handle problems first hand. We can provide on-line training sessions and solve tough problems fast. You won't use RSS often, but when you do, it's good to know you have it! We feel very strongly about this service, and evidently so do our customers: ninety five percent of our subscribers renew RSS year after year!
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